My Professional Journey
Hello!
I'm an experienced professional with a rich background in economics and a diverse skill set spanning statistical analysis, survey data management, and IT. I graduated with a Master's degree in Economics in 2009, and for the past decade, I have honed my skills as a statistical analyst across various job positions. My journey in data analytics began as a survey data analyst, where I was responsible for disseminating and monitoring surveys, collecting and analyzing data, and writing comprehensive reports.
Driven by a passion for technology and continuous learning, I expanded my expertise through IT training in computer programming, cybersecurity, and network administration. This led me to my current role as a Software Support Specialist in the industrial sector. In this capacity, I provide essential support to software users, conduct quality acceptance testing after bug corrections, and deliver valuable data insights by extracting and analyzing data from databases.
Areas of expertise
01
Survey Data Analysis
In this role, my key responsibilities included disseminating and monitoring surveys, collecting and analyzing data, and writing detailed reports. Through this experience, I developed a keen eye for details and an adeptness in utilizing statistical tools to derive meaningful conclusions, ensuring that data-driven decisions were well-supported and effectively communicated.
02
Provide support for software users
My expertise in software support encompasses providing comprehensive assistance to software users, ensuring their issues are promptly and effectively resolved, and maintaining a high level of user satisfaction. In this role, My daily tasks are diagnosing and troubleshooting software problems, guiding users through step-by-step solutions, and effectively communicating complex technical concepts in a user-friendly manner. My dedication to user support involves not only addressing immediate concerns but also anticipating potential issues and proactively offering solutions. This approach has consistently resulted in high user satisfaction and a smooth, efficient user experience.
03
Software quality acceptance testing
My expertise in software quality acceptance testing involves conducting thorough evaluations following bug corrections to ensure the reliability and functionality of software updates. By executing comprehensive test plans and scripts, I ensure that all aspects of the software perform as expected, verifying that updates meet the established quality standards before release.
04
Data Insights and Reporting
My expertise in data insights and reporting involves extracting data from databases using SQL queries to provide insightful reporting and data analysis. By organizing the collected data in Excel sheets, I systematically structure and analyze information to uncover trends and patterns. I calculate key performance indicators (KPIs) and other critical metrics, translating raw data into meaningful insights that support informed decision-making within the organization. This process not only enhances the accuracy and relevance of reports but also empowers stakeholders with actionable intelligence, driving strategic initiatives and optimizing operational efficiency.
Work experience
Software support specialist
IT and software support specialist- 2 years
I handle requests and incidents on softwares
Survey Data Analyst
Statistical studies - 8 years
I took the lead in dissiminating and monitoring surveys, collect data then analyze the data base and participate in writing reports
Contact Information
For any inquiries or collaborations, please feel free to reach out to me using the form below.